Psychological Pathology
Vahid Sharafi; Hoda Shahoseini
Abstract
The purpose of this research is to investigate the impact of employees' destructive behavior on customers' deviant behavior. This research is applied in terms of purpose and descriptive-survey in terms of nature of the method. The statistical population of the research includes the customers of National ...
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The purpose of this research is to investigate the impact of employees' destructive behavior on customers' deviant behavior. This research is applied in terms of purpose and descriptive-survey in terms of nature of the method. The statistical population of the research includes the customers of National Bank branches in Ilam, according to Morgan's table, 384 people were selected for the research sample. The data collection tool in this research is a standard questionnaire whose validity has been confirmed by expert professors and its reliability using Cronbach's alpha coefficient. Lisrel software was used for data analysis. The results show that the destructive behavior of employees has a positive and significant effect on the deviant behavior of customers in the branches of National Bank of Ilam. Also, the dimensions of employees' destructive behavior are: violation of laws, corruption of employees, lying to customers, retaliatory behaviors and aggression at work also have a positive and significant effect on customers' deviant attitudes in branches of National Bank of Ilam.
Mostafa Maghsodi; Behrang Esmaeilishad; Fatemeh Mohamad Ebrahimzadeh Sepasgozar
Volume 6, Issue 2 , September 2020, , Pages 9-32
Abstract
The purpose of this study is to explain the relationship between irrational beliefs and aggression. The research is descriptive-correlational in terms of purpose, application and research method. Because the number of employees was 44, sampling was done by counting method. The data collection tool is ...
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The purpose of this study is to explain the relationship between irrational beliefs and aggression. The research is descriptive-correlational in terms of purpose, application and research method. Because the number of employees was 44, sampling was done by counting method. The data collection tool is questionnaire. For irrational beliefs, Jones (1968) questionnaire with 100 items was used and for aggression, Bass and Perry questionnaire (1992) with 29 items. Data analysis showed regression predicts employee aggression with respect to the components of irrational beliefs (expectation of approval from others, excessive expectation of self, tendency to blame, reaction to failure, emotional irresponsibility, high anxiety associated with anxiety, Avoidance of problems, dependence on others, helplessness to change, perfectionism) is not significant. The irrational beliefs variable in the field of high anxiety combined with the standard beta coefficient of 0.252 can positively and significantly predict employee aggression. Based on the research findings, no positive and significant relationship was between the dimensions of irrational beliefs and aggression, and the variable of irrational beliefs in the field of high anxiety and anxiety can positively and significantly predict employee aggression. According to the statistical findings, it is concluded that irrational beliefs do not necessarily lead to aggression.